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Testing and ServiceNow
In addition to the blog by Fred van der Schaar about Business Requirements, also a test registration module is developed by 2e2 Consulting. I have been working with this test registration module for a...
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Notify users when their email is not related to a ticket in ServiceNow
As my colleagues have written a couple of blogs about the email functionality in ServiceNow, I asked myself; what happens when ServiceNow does not process an incoming email notification as expected by...
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Which Assignees have no incidents assigned to them..??!!
“I cannot see which users in my assignment group are not assigned to any incident”. A valid remark of a customer, which had multiple assignees in multiple assignment groups, and each assignee needed to...
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Keep track of your adjustments
Making adjustments to a ServiceNow environment is one thing. Tracking your adjustments and document them is a whole different kind of thing. With experience at an FDA compliant customer, it is crucial...
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Governance your compliance with ServiceNow
“We need to do this! Else we are not compliant!” I have heard this numerous times while working at a SOx and FDA compliant customer. Of course, we need to ensure we are and stay compliant. But who...
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